Personal & Identity:

Full name, email, phone, profile photo, national ID/passport, driver's license, vehicle registration, facial recognition data (drivers).

Location Data:

Real-time GPS, trip routes, pickup/drop-off addresses, saved places, location history during active rides and deliveries. Drivers share continuous location while online. We use GPS, Wi-Fi, Bluetooth, and cell towers.

Payment Information:

Payment method (cash, MonCash, wallet), transaction history, fare amounts, tips, balances. We do not store full credit card numbers — processing is handled by secure third parties (MonCash, Stripe).

Device & Usage:

Device type, OS, IP address, mobile network, app version, crash logs, usage patterns, device identifiers for security and fraud prevention.

Communications:

In-app messages between passengers and drivers, support chat, email, phone metadata. We may review communications for safety, quality, and compliance.

Service-Specific Data:

• Rides: pickup/drop-off, route, vehicle type, fare
• Food Delivery: order items, restaurant, special instructions, allergies
• Shop & Deliver: product selections, store, prescription info (pharmacy)
• Package Delivery: sender/receiver details, package description, declared value
• Freight: cargo type, weight, dimensions, cross-carrier tracking
• Rentals: rental period, license verification, inspection photos, mileage
• Transit: route searches, ticket purchases, boarding scans, journey history
• Enterprise: fleet data, driver assignments, dispatch records, analytics

• Provide and improve all services: rides, food, shopping, packages, freight, rentals, transit, enterprise logistics
• Match riders with verified drivers; enable real-time GPS tracking
• Process payments, calculate fares, manage driver earnings (80% commission)
• Verify identities; conduct background checks for onboarding
• Ensure safety: fraud detection, abuse prevention, SOS emergency response
• Send operational notifications (ride updates, delivery status, receipts, driver alerts)
• Personalize your experience with relevant recommendations
• Analyze usage trends to improve features and reliability
• Comply with legal obligations across all operating jurisdictions

Location Information:

To provide our services safely and securely, PikUp may collect and process location information from your device when you use the Platform. Depending on your permissions and the services you use, this may include:

• Real-time GPS location while using active services (such as rides, deliveries, or driver availability)
• Pickup, delivery, trip start, trip completion, and service-related locations
• Background location information while a driver is actively available for services, where permitted by your device settings and applicable law
• Country, state/province, city, time zone, and approximate location derived from your device, network, or IP address

You may manage location permissions through your device settings; however, certain Platform features may not function properly without access to location services.

Identity Verification and Fraud Prevention:

PikUp uses location information together with other account information to protect users, prevent fraud, improve platform security, and verify the authenticity of accounts. We may combine location information with:

• Your declared residential or business address
• IP address and network information
• Government-issued identification documents
• Driver's license information
• Vehicle registration and insurance documents
• Profile photographs and identity verification records
• Phone number verification, including Digicel and MonCash verification where applicable
• Transaction and payment history
• Ride, delivery, and service activity

This information helps detect suspicious activity, fake identities, duplicate accounts, unauthorized account sharing, inaccurate registration information, and other activities that may violate our Terms of Service.

Location Pattern Analysis:

With your permission, PikUp may analyze historical location patterns to help verify account information and improve fraud detection. Our systems may identify recurring operating locations or areas where an account is regularly active. These patterns may assist in verifying registration information, identifying inconsistencies, and strengthening platform security. Location analysis is only one factor among many used during the verification process and is not treated as proof of a user's legal residence or official address.

Continuous Security Monitoring:

To maintain platform integrity, PikUp may monitor account activity for security purposes. This may include detecting frequent changes in operating country or region, unusual login locations, unexpected device changes, multiple accounts associated with the same device or location, suspicious travel or usage patterns, inconsistent operating behavior, and attempts to bypass identity verification or security controls.

If unusual activity is detected, PikUp may request additional verification, temporarily restrict account features, or suspend/deactivate accounts while investigations are conducted.

Automated Risk Assessment:

PikUp may use automated systems to evaluate account risk by analyzing multiple signals, including identity verification data, device information, payment verification, account activity, and location history. These systems help protect users and service providers, prevent fraud and unauthorized transactions, detect fake or duplicate accounts, improve verification accuracy, and support compliance and platform safety. Automated assessments may be reviewed or supplemented by authorized PikUp personnel.

Service Providers:

Payment processors (MonCash, Stripe), SMS/notification providers, cloud hosting, mapping (Google Maps), identity verification, customer support.

Between Users:

During a ride/delivery: first name, profile photo, vehicle details, real-time location. For deliveries: recipient name and phone shared with driver.

Business Partners:

Store orders, restaurant orders — order details shared with merchant. Aggregated non-personal data for analytics.

Legal Compliance:

We may disclose your information (location, ride records, payments, communications, identity documents) to law enforcement, judicial authorities, and government agencies in response to legal requests, court orders, subpoenas, or warrants. This includes investigations into fraud, theft, violence, human trafficking. We may cooperate without prior notice where legally required.

No Sale of Data:

PIKUP does not sell your personal information to third parties for marketing. We do not share data with advertisers or data brokers.

Email: privacy@pikupenterprises.com

Address: PIKUP Enterprises, Inc., Port-au-Prince, Haiti

For urgent safety concerns during an active ride, use the in-app SOS button.